Ordering and purchasing FAQ

In this article, we provide answers to common questions about the ordering and purchasing process.

How do I place an order?

There are a few ways to place an order:

  1. Call Alicat at +1.888.290.6060. You’ll be connected with an applications engineer who will work with you to ensure that you have a quote and can take your order.
  2. You can email purchase orders to orders@alicat.com.
  3. Get a quote, place an order, and get application help from a regional representative.
How do I get a quote?
  • Fill out the quote request form.
  • Contact Alicat by phone (+1.888.290.6060), email (info@alicat.com), or our online chat service. You’ll be connected with an applications engineer who will work with you to ensure that you have a quote for the instruments and accessories you need.
  • A representative working in your region or country can help you with a quote. Find the closest regional representative.
Can I place an order with a quicker lead time?

Alicat offers FastTrack mass flow meters and controllers with commonly ordered configurations that can be shipped in 10 business days.

Fill out the FastTrack quote request form or call Alicat at 1.888.290.6060 to be connected with an applications engineer who will work with you to configure a device that works for your application and is eligible for FastTrack.

What payment methods can I use?
  • All major credit cards
  • Wire transfer
  • Check
Can I set up billing terms with Alicat?

Yes. To set up billing terms with Alicat, simply ask when placing an order and we will send you this form for setting up your account.

Do you offer discounts?

We offer discounts to educational institutions and for orders over 15 units.

I have an Alicat representative in my area, can I still purchase directly from Alicat?

Yes, however working with a local Alicat representative is beneficial for numerous reasons.

  • Operate in different time zones for continuous support.
  • Take a closer look at your application.
  • Help you find additional flow components.
  • Available at no additional cost.
Are there any special requirements for international orders?

There are a few special requirements:

  • On all international orders, we are required by law to obtain an End User Declaration (EUD). This document includes a few simple questions about the end user and application and must be completed before we can ship orders.
  • Beyond filling out a quote, international orders typically involve banking fees and transfers, monetary conversions, local taxes, and shipping through customs. Local Alicat representatives are often the best resource for handling these additional complications. Find out if you have an Alicat representative near you.
  • Items being returned for service should be sent under the 9801.10.0000 tariff code and the attached paperwork should be filled out and sent with the shipment. This allows for the items to be processed as a temporary duty free (or minimal duty fees) shipment, as the item has previously been shipped and taxed.
Where can I find the export classification codes for international orders?

Find the current list of ECCN, Schedule B, and Harmonized Codes here.

The lead time on my order is different from my quote. Why is that?

Lead times are updated daily, so differences may occur. We are constantly adjusting production schedules based on the factory workload and other factors to ensure that when an order is placed, we provide the most accurate lead time. Please double check your order acknowledgement to ensure that you know the correct lead time for your order. You can also confirm lead time with us when you place your order.

I need service, recalibration, or repair on an existing instrument. How do I do that?

Similar to placing an order for a new device, starting a service order begins by contacting Alicat. Please let us know what problems are occurring and what troubleshooting or repairs have been done already to help speed up the service process. Once we know what service or services you need, from a basic evaluation or recalibration to more in depth reconfiguration or repair, we’ll get you a quote on the service, including current lead time for services.

  1. The fastest way to get a service order started is by filling out a Service Request Form.
  2. You can place a service order with an applications engineer by calling +1.888.290.6060.
  3. You can also contact us about a service order by emailing service@alicat.com.

Please refer to our Service Return Checklist before sending any devices to Alicat or and certified service center.

Where is the closest Alicat service center to me?

For most people, the Alicat headquarters and factory in Arizona, United States will be the closest. However, we also have Alicat offices and service centers in the NetherlandsChina, and India and a certified calibration center in Germany.

FastTrack Ordering

M/MC mass flow meters and controllers that ship in just 3-5 business days.
CALIBRATION
Standard or High Accuracy
DISPLAY
Monochrome, Color, or None
PROTOCOL
Analog, RS-232, RS-485, or Modbus RTU
CONNECTOR
MD8, Locking Industrial, DB9M, DB15
FITTINGS
NPT

METER RANGES

2 SCCM - 500SLPM

CONTROLLER RANGES

2 SCCM - 100SLPM

Service and Support

Whether it is time for your instrument’s annual recalibration or your instrument needs a repair or upgrade,
you can fill out the Service Request Form below, email us, call us, or start a live chat session to get the service process started.

7641 N Business Park Dr. Tucson, AZ 85743

Geograaf 24
6921 EW
Duiven, The Netherlands