Blog

Category: Troubleshooting

  • Getting device registers

    When troubleshooting an Alicat device, it can be helpful to download all of the device registers to verify the current configuration or to assist in troubleshooting with an applications engineer.

  • Resolving error codes

    Resolving error codes When an error occurs with your Alicat product, you will be shown an error code. Here is a reference that describes some common error codes and troubleshooting measures you can take to resolve the issue.   Error Codes ADC-    This error is indicative on an analog to digital conversion error. Typically this […]

  • FlowVision SC troubleshooting

    Troubleshooting FlowVision SC™ If none of the troubleshooting questions or resolutions below address your issue, please contact us through live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). We’ll do all we can to help you resolve your issue. “Failed to Establish Serial Port Connection” or […]

  • Troubleshooting vs. repairing an Alicat device

    Troubleshooting vs. repairing an Alicat device Alicat mass flow meters and pressure controllers are precisely engineered and rigorously tested. These devices are designed to maintain high accuracy calibrations while mitigating the effects of environmental factors. Because we believe it is important that our devices maintain performance after purchase, we have a team of Application Engineers […]

  • Troubleshooting power and communications

    Troubleshooting power and communications for your Alicat device If none of the troubleshooting questions or resolutions below address your issue, please contact us through the survey at the bottom of this page, live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). We’ll do all we can […]

  • Correcting flow data after choosing the wrong gas in Gas Select

    Correcting flow data after choosing the wrong gas in Gas Select Correcting flow data after choosing the wrong gas is fairly straightforward. As both the mass flow rate and volumetric flow rate depend on gas viscosity, having the wrong gas selected leads to readings that are approximately off by the ratio of the viscosities. This […]

  • Troubleshooting flow readings

    Troubleshooting flow readings for your Alicat mass flow meter or mass flow controller If none of the troubleshooting questions or resolutions below address your issue, please contact us through the survey at the bottom of this page, live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). […]

  • Variable area flow meter readings not matching Alicat readings

    Why are my variable area flow meter readings not matching my Alicat readings? Variable area flow meters, commonly known as rotameters, use the pressure of a flow stream to determine a volumetric flow measurement. The pressure of the flow stream causes a ball situated within a conical tube to float. The height of the ball […]

  • What to do when liquid gets into a gas flow controller

    Liquid ingress into a gas flow controller: how bad is it? Gas flow controllers and meters are designed to flow only gases, but accidental liquid ingress into a gas flow controller can happen in most environments: environmental monitoring stations take measurements in all kinds of weather, and flow devices may be subject to rain, humidity, […]