Blog

Category: Troubleshooting

  • Troubleshooting – How to Get Device Registers

    When troubleshooting an Alicat device, it can be helpful to download all of the device registers to verify the current configuration or to assist in troubleshooting with an applications engineer.

  • Error Codes
    Troubleshooting Error Codes

    When an error occurs with your Alicat product, you will be shown an error code. Here is a reference that describes some common error codes and troubleshooting measures you can take to resolve the issue.   Error Codes ADC-    This error is indicative on an analog to digital conversion error. Typically this will occur when […]

  • Troubleshooting Flow Vision SC

    If none of the troubleshooting questions or resolutions below address your issue, please contact us through live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). We’ll do all we can to help you resolve your issue. “Failed to Establish Serial Port Connection” or “Access is Denied” […]

  • Troubleshooting Power and Communications

    Troubleshooting power and communications for your Alicat device If none of the troubleshooting questions or resolutions below address your issue, please contact us through the survey at the bottom of this page, live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). We’ll do all we can […]

  • How to Correct Flow Data after Choosing the Wrong Gas

    Correct your flow data after choosing the wrong gas in Gas Select Like most flow meter technologies, Alicat mass flow meters need to know which gases are flowing through them for their flow readings to be accurate. Our differential pressure-based technology uses the known absolute viscosity of the gas or gas mixture (stored in Gas […]

  • Troubleshooting Flow Readings

    Troubleshooting flow readings for your Alicat mass flow meter or mass flow controller If none of the troubleshooting questions or resolutions below address your issue, please contact us through the survey at the bottom of this page, live chat (click the icon at the bottom right of your browser window), email (info@alicat.com) or phone (+1.888.290.6060). […]

  • Liquid in a gas flow controller: How bad is it, Doc?

    A regional water treatment plant feeds ammonia gas into their water system—in precise doses with chlorine—to sanitize 60 million gallons of drinking water per day. But their controllers (not from Alicat) were breaking due to an ingress of liquid ammonia. The problem was the thermal differential sensors inside the meters. The sensors in ordinary thermal […]

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