[et_pb_section fb_built=”1″ _builder_version=”4.24.2″ _module_preset=”default” custom_css_free_form=”@media (max-width: 375px) {|| .et-db #et-boc .et-l .et_pb_post_content_0_tb_body {|| width:100% !important;|| }}” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_heading title=”Ordering and purchasing FAQ” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”][\/et_pb_heading][et_pb_text _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
In this article, we provide answers to common questions about the ordering and purchasing process.<\/p>\n<\/div>\n
[\/et_pb_text][et_pb_accordion _builder_version=”4.27.6″ _module_preset=”default” toggle_font=”|700|||||||” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][et_pb_accordion_item title=”How do I place an order?” open=”on” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content”]<\/p>\n
There are a few ways to place an order:<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”How do I get a quote?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n
[\/et_pb_accordion_item][et_pb_accordion_item title=”Can I place an order with a quicker lead time?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n
Alicat offers FastTrack mass flow meters and controllers with commonly ordered configurations that can be shipped in 10 business days.<\/p>\n
Fill out the FastTrack quote request form<\/a> or call Alicat at 1.888.290.6060 to be connected with an applications engineer who will work with you to configure a device that works for your application and is eligible for FastTrack.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What payment methods can I use?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can I set up billing terms with Alicat?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Yes. To set up billing terms with Alicat, simply ask when placing an order and we will send you this form<\/a> for setting up your account.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Do you offer discounts?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n We offer discounts to educational institutions and for orders over 15 units.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I have an Alicat representative in my area, can I still purchase directly from Alicat?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Yes, however working with a local Alicat representative is beneficial for numerous reasons.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Are there any special requirements for international orders?” _builder_version=”4.27.6″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” open=”off” sticky_enabled=”0″]There are a few special requirements:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Where can I find the export classification codes for international orders?” _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Find the current list of ECCN, Schedule B, and Harmonized Codes here<\/a>.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The lead time on my order is different from my quote. Why is that?” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]<\/p>\n Lead times are updated daily, so differences may occur. We are constantly adjusting production schedules based on the factory workload and other factors to ensure that when an order is placed, we provide the most accurate lead time. Please double check your order acknowledgement to ensure that you know the correct lead time for your order. You can also confirm lead time with us when you place your order.<\/p>\n<\/div>\n<\/div>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”I need service, recalibration, or repair on an existing instrument. How do I do that?” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” theme_builder_area=”post_content” open=”off”]Similar to placing an order for a new device, starting a service order begins by contacting Alicat. Please let us know what problems are occurring and what troubleshooting or repairs have been done already to help speed up the service process. Once we know what service or services you need, from a basic evaluation or recalibration to more in depth reconfiguration or repair, we\u2019ll get you a quote on the service, including current lead time for services.<\/p>\n\n
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