[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”4.25.1″ _module_preset=”default” background_color=”#FFFFFF” use_background_color_gradient=”on” background_color_gradient_stops=”#ffffff 5%|rgba(255,255,255,0.88) 100%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.alicat.com\/wp-content\/uploads\/2024\/04\/alicats-bg.webp” background_size=”initial” background_position=”top_center” background_repeat=”repeat-x” custom_margin=”0px||0px||false|false” custom_padding=”40px|0px|40px|0px|true|false” border_width_bottom=”1px” border_color_bottom=”#EAEAEA” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” max_width=”1100px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Repairs and Calibrations” _builder_version=”4.25.1″ _module_preset=”default” title_font=”|700|||||||” title_text_align=”left” title_text_color=”#565656″ title_font_size=”26px” title_letter_spacing=”-1px” title_text_align_tablet=”left” title_text_align_phone=”center” title_text_align_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_text_color=”#7f7f7f” text_line_height=”1.5em” max_width=”86%” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”|||1px|false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” countries_mode=”exclude” countries_region=”off|off|off|on|off|off|off” global_colors_info=”{}”]<\/p>\n
Whether it is time for your instrument\u2019s annual recalibration or your instrument needs a repair or upgrade, you can fill out the Service Request Form below, email us at service@alicat.com<\/strong><\/a>, call us at +1.888.290.6060<\/strong><\/a>, or start a live chat session to get the service process started.<\/p>\n [\/et_pb_text][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_text_color=”#7f7f7f” text_line_height=”1.5em” max_width=”86%” module_alignment=”left” custom_margin=”||||false|false” custom_padding=”|||1px|false|false” text_orientation_tablet=”” text_orientation_phone=”center” text_orientation_last_edited=”on|phone” module_alignment_tablet=”left” module_alignment_phone=”center” module_alignment_last_edited=”on|desktop” countries_region=”off|off|off|on|off|off|off” global_colors_info=”{}”]<\/p>\n Whether it is time for your instrument\u2019s annual recalibration or your instrument needs a repair or upgrade, you can fill out the Service Request Form below, email us at service@alicat.com<\/strong><\/a>, call us at +31 262-031-651<\/strong><\/a>, or start a live chat session to get the service process started.<\/p>\n [\/et_pb_text][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ1NjU0In19@” button_text=”Ask an Engineer” button_alignment=”center” button_text_tablet=”Help me choose what is best for my application” button_text_phone=”What is best for my application?” button_text_last_edited=”off|desktop” button_alignment_tablet=”left” button_alignment_phone=”center” button_alignment_last_edited=”on|desktop” module_class=”hs-cta-trigger-button hs-cta-trigger-button-171518968842 btn_transform_on_click hide-de ga_event_link_click_lead vwo-event-btn-click-ask-an-engineer” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#E12028″ button_bg_color=”#FFFFFF” 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button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjQ1NjU0In19@” button_text=”Ask an Engineer” button_alignment=”center” button_text_tablet=”Help me choose what is best for my application” button_text_phone=”What is best for my application?” button_text_last_edited=”off|desktop” module_class=”hs-cta-trigger-button hs-cta-trigger-button-187432090178 btn_transform_on_click hide-en ga_event_link_click_lead vwo-event-btn-click-ask-an-engineer” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”14px” button_text_color=”#E12028″ button_bg_color=”#FFFFFF” button_letter_spacing=”0px” button_icon=”||fa||900″ button_icon_color=”#E12028″ button_icon_placement=”left” button_on_hover=”off” custom_margin=”3%||3%||true|false” custom_margin_tablet=”20px||||false|false” custom_margin_phone=”20px||20px||true|false” custom_margin_last_edited=”on|desktop” custom_padding=”7px|15px|7px|35px|true|false” custom_padding_tablet=”9px|25px|9px|25px|true|true” custom_padding_phone=”9px|10px|9px|10px|true|true” custom_padding_last_edited=”off|phone” button_text_size_tablet=”14px” button_text_size_phone=”14px” button_text_size_last_edited=”off|phone” custom_css_before=”margin: 0 0 0 -25px !important;” global_module=”44648″ saved_tabs=”all” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#2A3B47″ button_icon_color__hover_enabled=”on|hover” button_icon_color__hover=”#597084″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.24.3″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_stops=”rgba(40,39,39,0.5) 0%|#ffffff 41%” background_color_gradient_overlays_image=”on” background_image=”https:\/\/www.alicat.com\/wp-content\/uploads\/2024\/04\/alicats-bg.webp” background_repeat=”repeat-y” max_width=”1920px” module_alignment=”center” custom_margin=”-4px|0px||0px|false|true” custom_padding=”0px|0px|0px|0px|false|false” custom_css_before=” content: %22%22;|| position: absolute;|| top: 0px;|| right: 0px;|| bottom: 0px;|| left: 0px;|| background-color: rgba(255, 255, 255, 0.85);” custom_css_main_element=” background-repeat: repeat-y;|| background-image: linear-gradient(180deg, rgba(239, 239, 239, 0.15) 0%, #ffffff 99%), url(https:\/\/www.alicat.com\/wp-content\/uploads\/2024\/04\/alicats-bg.webp) !important;|| \/* background-size: contain; *\/|| || background-position: 50% 0;|| background-size: contain;” border_width_all=”2px” border_color_all=”#EAEAEA” locked=”off” global_colors_info=”{}”][et_pb_row module_id=”8-pin” _builder_version=”4.24.3″ _module_preset=”default” background_color=”#FFFFFF” vertical_offset=”-36px” width=”auto” width_tablet=”auto” width_phone=”auto” width_last_edited=”on|tablet” max_width=”70%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”0px||||false|false” custom_padding=”3%|5%|0%|5%|false|true” border_width_top=”2px” border_color_top=”#EAEAEA” border_width_right=”2px” border_color_right=”#EAEAEA” border_width_bottom=”2px” border_color_bottom=”#EAEAEA” border_width_left=”2px” border_color_left=”#EAEAEA” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”Available Services” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n [\/et_pb_toggle][et_pb_toggle title=”Service Order Process” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Once we receive your service request, we\u2019ll set up a Service Order, which is also your RMA number. Here is what happens next:<\/p>\n 1. Service Order Confirmation.<\/strong> We send you a Service Order Confirmation email and our Service Return Checklist. We\u2019ll also indicate how long our current service lead time is.<\/p>\n 2. Shipping<\/strong>. You send to Alicat the instruments for which you\u2019ve requested service.<\/p>\n 3. Receipt and Inspection.<\/strong>\u00a0We send you a Service Order Receipt Confirmation email when we receive your package(s) at Alicat. We inspect your instruments to make sure no damage occurred during shipping. If we notice anything, we\u2019ll make sure to take pictures and inform you.<\/p>\n 4. Lead Time.<\/strong> Your instruments enter our service queue and wait for their evaluations. Our service lead time varies with our current load and the number of orders that are waiting to be seen. Once this lead time is completed for your service order, we will evaluate your instruments.<\/p>\n 5. Evaluation.<\/strong> We check analog signals, settings, sensor health, display functionality and process connections on your instruments to ensure that it leaves our doors in better condition than when it arrived. If any issues are identified, we will let you know and provide you with a Service Quote if applicable.<\/p>\n 6. Service.<\/strong> All services begin with an address dump to preserve all settings in the event that the firmware needs to be reloaded or updated.<\/p>\n 7. Quality Check.<\/strong> We evaluate your instruments again to confirm that all work has been completed and that your instrument is operating in top condition. [\/et_pb_toggle][et_pb_toggle title=”Service Return Checklist” _builder_version=”4.24.3″ _module_preset=”default” global_colors_info=”{}”]<\/p>\n Please carefully follow the shipping instructions below to reduce shipping damage, delays, and the cost of your service order.<\/p>\n For international shipments:<\/p>\n [\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row module_id=”8-pin” _builder_version=”4.24.3″ _module_preset=”default” background_color=”#FFFFFF” width=”auto” width_tablet=”auto” width_phone=”auto” width_last_edited=”on|tablet” max_width=”70%” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”-43px|auto||auto|false|false” custom_padding=”|5%||5%|false|true” border_width_right=”2px” border_color_right=”#EAEAEA” border_width_bottom=”1px” border_color_bottom=”#EAEAEA” border_width_left=”2px” border_color_left=”#EAEAEA” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.24.2″ _module_preset=”default” global_colors_info=”{}”][et_pb_code _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ countries_region=”off|off|off|off|off|off|off” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_code][et_pb_code _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ countries_mode=”include” global_colors_info=”{}” sticky_enabled=”0″]\n\t\t\t\t\t\t\n
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8. Payment.<\/strong> We will contact you for payment if we don\u2019t already have a PO on file.
9. Return Shipping.<\/strong> We ship your instruments back to you according to the shipping method that you requested.<\/p>\n\n
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